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1.
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In
late March employees were told by Len that CNSR was running out of money
and would soon be insolvent. Several senior employees were told
at the end of March that there would be no money to pay their salaries
past April 15th
(via a conference call), and later that evening an email went out to a few
other employees announcing that within the next 45 days there would be no
money left for other salaries as well. In essence the entire
company was to be laid off.
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2.
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Len
was very close to communicating to clinical trial study sites that,
because of the shortfall in finances, CNSR needed to discuss options
regarding payment of past invoices. This would have likely
resulted in the closing of those sites, placing the completion of the
clinical trial in jeopardy.
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3.
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The
Clinic acquired by CNS Response was in jeopardy of
surviving. Options discussed included closing its doors or
returning it to the seller.
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4.
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The
Company was bankrupt. It owed more money than it
had. Len was only able to stave off vendor suits through
negotiations and deferment of payments. This method of running
a company was of concern to us and we bore the brunt of the animosity this
created towards CNSR in our everyday dealings with these
vendors. Len was openly discussing filing for bankruptcy with
certain members of senior
management.
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1.
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Len’s
management style can best be described as extreme
micromanagement. His leadership resulted in employees feeling
disempowered, frustrated and paralyzed. Innovation and personal
initiative in the Company had ground to a halt. Goals and
accountability were either non-existent or constantly
changing. The experience and judgment of employees was
disregarded. Almost all employees took the view that it was
less painful to simply “get along” than to bring up ideas or take
initiative.
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2.
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Over
the years CNSR has attracted many talented people who, like most, got
extremely excited about what CNSR does and its prospects for
success. Unfortunately CNSR has only been able to retain a
fraction of these people because they leave over frustration with the
management climate. Virtually everyone who left CNSR within the
last couple of years cited Len as the major reason.
This
was especially acute at the CFO position. CNSR has lost the
last two CFOs it employed. Both cited an inability to work with
Len as the primary reason for their
departure.
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3.
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Several
employees were actively looking for different employment
opportunities.
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4.
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Employees
had been told repeatedly that the Board had communicated these points to
Len and had required him to bring in other management to serve as a buffer
between himself and the Company. There was no perceived action
on this requirement.
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1.
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Goals
are clear; employees know what is expected of them and everyone is held
accountable. Significantly, George has made resources available
to the maximum extent possible during this
time.
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2.
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There
has been progress on numerous fronts including product development,
research and commercialization. These are but a few examples of
initiatives in important areas that simply were not even brought up
before. There is a momentum in the Company that previously has
not been seen by any of us.
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3.
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Financing
was secured. While it is not within our expertise to comment on
the terms of the financing, without its immediate influx, CNSR would still
be insolvent. Vendors to whom CNSR owed money have been paid
and are providing services to the Company again. Many vendors
were no longer willing to do business with CNSR.
This
suggests, of course, that some of the money raised in this financing went
to pay off debts, and it did. This is rare among venture
capitalists and is a measure of the commitment they have to our Company
and their belief in its
future.
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4.
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The
trial is fully recruited and is nearly complete. Excellent
progress has been made in verifying the accuracy of the data
collected. The next step is to send the data to the independent
statistician for analysis. Our goal is to have top line results
available in early November and a paper submitted for publication soon
after, possibly by the end of 2009.
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5.
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Product
development and research have finally started to receive attention and
resources. These are essential to the success of CNSR and,
until the management change, were stuck waiting for a “better
time.” Without adding new medications to the database and
converting our current system, we were in danger of being obsolete before
rolling out.
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6.
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For
the first time, employees have a leader who supports new ideas rather than
killing them. Len’s style was characterized by over-analysis,
demoralization and endless picking apart of details. Today
employee initiative is rewarded and encouraged. There is
optimism and high morale which had been non-existent for a long
time.
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1.
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Len’s
plan calls for extreme austerity (again) until the results of the Study
can be made public. Len’s plan appears to be based on a
“blockbuster” study result and similar acceptance in the scientific
literature. While we certainly hope this is the case, it also
carries significant risk. Getting the Study accepted for
publication may take a very long time and until it is accepted for
publication, the degree to which results can be disclosed is
limited. In addition, it is unlikely that one study will
suffice to convince the psychiatric world that we have the
answer. Corroborative studies will be called for and others
will want to test it themselves. As a result Len’s strategy
bets the Company on a positive outcome of the trial and seems at least as
likely to result in the Company going back to the position it was in
April.
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2.
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Suspending
commercialization would, in our opinion, be catastrophic for
CNSR. The Company has made tremendous strides under the new
leadership. Some of these strides are due to the present
climate surrounding mental health. These include the new parity
law for mental health that goes into effect January 1, 2010, and health
care reform currently being debated in Congress. Currently we
have the ear of key players shaping how mental health would be delivered
and are offering them solutions to their upcoming
problems. This would be an inopportune time to pull back the
success recently attained.
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3.
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We
believe Len will undoubtedly respond to many of the points in this letter
by saying that he doesn’t plan to actively participate in management if he
regains control of CNSR. We are doubtful that he, being the
micromanager that he is, could ever make good on this
promise. Similar promises have been made before and have not
been implemented.
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